Privacy Policy

1. Information We Collect

MaestroReach ("we", "our", "us") collects the following information when you use our platform:

• Account Information: Name, email address, phone number, job title, and department when you create an account.
• Organization Data: Company name, industry, website, and branding assets provided by your organization administrator.
• Content Data: Blog posts, social media content, email campaigns, and other marketing materials created using our platform.
• Contact/Lead Data: Names, email addresses, and other information about your marketing contacts and leads.
• Usage Data: How you interact with our platform, including pages visited, features used, and campaign performance metrics.
• Device Information: Device type, operating system, and browser type when using our mobile or web applications.

2. How We Use Your Information

• To provide, maintain, and improve our marketing orchestration platform
• To generate AI-powered content, campaign recommendations, and analytics
• To send email campaigns and social media posts on your behalf
• To manage your leads and contacts as directed by you
• To authenticate your identity and manage your account
• To send you service-related notifications and updates
• To provide customer support
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We share data only in these circumstances:

• Service Providers: AWS (hosting, database, email delivery), Anthropic (AI content generation), Stripe (payment processing).
• At Your Direction: When you send campaigns, we transmit content to your contacts via email and social media platforms you have connected.
• Legal Requirements: When required by law, subpoena, or legal process.
• Organization Administrators: Your organization admin can view and manage user accounts and data within their organization.

4. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/HTTPS) and at rest (AWS DynamoDB encryption)
• AWS Cognito for authentication with support for SSO (Microsoft Azure AD, Google Workspace)
• Role-based access control with granular permissions
• Multi-tenant data isolation
• Complete audit trail of all data access and modifications
• Optional biometric authentication on mobile devices

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us or using the account deletion feature in Settings.

6. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications
• Restrict processing of your data

7. Cookies & Analytics

We use cookies for authentication and session management. We use Google Analytics to understand how users interact with our platform. You can disable cookies in your browser settings.

8. Children's Privacy

MaestroReach is not intended for children under 13. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by email or through the platform.

10. Contact Us

If you have questions about this privacy policy or your data, contact us at:

TEAM IT Services LLC
Email: privacy@maestroreach.ai
Website: maestroreach.ai